We aim to make the processing, delivery and handling of your orders as quick and painless as possible at prices that reflect our actual costs. To make our delivery and refund process as fair and simple as we can, there are some procedures that we follow.
If you experience problems with our delivery or refund process, please get in touch and we will try our best to make things work for you.
Stock Picking
We go to some lengths to ensure that our catalogue and shopping basket reflect the current levels of our stock. Occasionally, we may make a mistake and an item from your order may be out of stock. If this should happen, we will contact you to ask whether you would like an alternative item or a refund.
We aim to pick and dispatch your order within 1 working day. Orders placed during very busy periods, weekends and bank holidays may take longer.
Delivery
We use Royal Mail for the majority of our deliveries. For international or very large orders we may use other carriers.
For delivery within the UK, we price our delivery according to the value of your order. Our delivery rates are outlined below :-
| Region | Usually Delivered | Price | ||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| United Kingdom | 1-2 Working Days From Dispatch |
|
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| Europe Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Iceland, Italy, Liechtenstein, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden |
3-5 Working Days From Dispatch | £6.00 | ||||||||||||||
| North America United States, Canada |
3-7 Working Days From Dispatch | £11.00 |
Please note that we cannot deliver to PO Boxes.
For larger deliveries, please ensure that you sign for your delivery. Should you miss a delivery, Royal Mail will attempt to redeliver once more and then retain your package for 16 days before returning it to ourselves. If your package should be returned to us we will refund the cost of your order minus the postage.
Cancelling Or Changing Your Order
If you would like to cancel your order, please get in touch with us immediately. If your order has not been dispatched, we will happily cancel your order and make a full refund.
If you would like to change your order, please get in touch immediately. If your revised order is of the same value as your original order, we will amend your order prior to dispatch. For amended orders of a value different to your original order, we will cancel your order, issue a refund and ask that you resubmit a new order.
Please note that we cannot cancel or change orders once they have been dispatched.
Returns & Refunds
We will refund all orders, for any reason, for up to 14 days from delivery. After this time we will only offer replacements for purchases that are damaged or faulty, or refunds on a discretionary basis. Where no replacement can be made, due to stock depletion, we will offer you a refund.
If you are unsure whether your purchase will qualify for a refund, please contact us to discuss the matter before sending any goods.
If you are returning items to us, please ensure that you :-
- Include the returns slip from your order delivery note, indicating whether you would like items to be refunded or replaced.
- Wrap your items carefully and securely, reusing or including our original packaging.
- Post your items to us using adequate insurance and/or obtain free "proof of postage".
Please note that we will not refund the delivery portion of any orders, except where goods are damaged or faulty and cannot be replaced.
Once we receive your returned items, we will issue the appropriate refund or replacement. Due to delays within banks, refunded monies may not reach your account immediately.
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